QUESTIONS?
Screen Printing - $50+gst per position and colour. After 6 months, there is reset fees of $35+gst per position and colour.
Embroidery - starting at $60 per position. Never expires.
Direct to Film Printing - no set up fees
Digital Printing - no set up fees
1
What are your set up fees?
How fast is your turnaround?
2
About 3 weeks from payment. However, that is not to say we can’t move quicker.
If we are able to, we can offer a Rush Service for under 2 weeks, and sometimes under 1 week.
Always let us know if you have a date you need your order by so we can work with you.
What are your minimums?
3
Screen Printing - 30 units per design
Embroidery - 10 units per design (under 10 is sample pricing)
Direct to Film Printing - no minimums
Digital Printing -
DTG - 25 units
Coldy Holders - 25 units
Stickers - 50 stickers
Key Chains - 100 key chains
Woven Patches - 100 units per design
Woven Labels - 100 units per design
Can I supply my own garments?
4
You can, but it is always easier and usually more affordable for you, if we supply.
We have some conditions - they must be new, and not been worn or washed. If there is multiple designs, they must be clearly labelled and sorted. We are not responsible for the replacement of any garments that have misprints on them. So if you would like to provide extra garments to combat this you are welcome to. There is a garment supply surchare.
Individually bagged or unsorted garments will incur an additional sorting fee per item.
Garments must only be dropped off after an order has been placed and invoiced.
How should I give you my designs?
5
We require certain types of files to be able to brand garments. Artwork/designs must be submitted in the following formats:
Vector files are the best and preferred. All fonts must be outlined - AI, EPS, PDF or SVG.
Photoshop - PSD files must be created in the desired print size or higher.
JPEG or PNG are only accepted at the size of the desired embroidery or print size and at 300dpi. Can not be used for screen printing.
Any files outside these requirements may incur additional fees and production delays.
Additionally, please provide PMS codes for all your design colours, otherwise will be left up to the discretion of Thread and Butter Designs. All due care will be taken to ensure print colours used match PMS colours provided as closely as possible. However due to the colour and nature of various materials. It is often impossible to obtain a 100% match.
Please provide exact print dimensions and positioning for all types of branding. This helps us with a starting point, and we can then guide you from there.
For a screen setup, we base the size of your design off your smallest garment. If you require designs to appear larger on larger sized items, additional screen set ups will apply.
What other information do I need to know?
6
Digital proofs - we always provide a digital proof for you to approve before we begin any production. The proof we provide is referenced from a medium sized product you order and is used for reference only to check the scale and position of print before the job proceeds. The digital proof provided for each product may vary from final product.
Mistakes - Mistakes do happen, especially with screen printing, in this case, if we are not able to replace the item during production, there will be a credit or refund applied. So if you do want to combat this, we suggest adding a couple of extra items in your orders. Especially if you need the exact quantity.
Do you deliver? Or can I pick up?
7
Welcome to pickup from our warehouse in Ballina NSW 2478.
Or we deliver all over Australia and New Zealand.
Delivery fees depend on where you are and also how heavy your order is. We use a combination of couriers and Auspost. Once your order leaves our warehouse, it is out of our control. You will receive a shipping notification via email. Please make sure you provide us with the correct shipping details. Couriers and Auspost can delivery anytime between 9am and 6pm. Default is Signature on Delivery, however if you require Authority to Leave please let us know.
What happens if I need to change or cancel my order?
8
If you want to cancel your order before payment, totally fine. We will void your invoice.
If you cancel your order after payment, but before production, you are eligible to receive a full refund minus any re-stocking fees.
If you cancel your order during or after production, you are not eligible for a refund.
If you are not happy with your order once received, please email us within 48 hours of you receiving your order to try and rectify the concern.